This policy explains how orders are processed, dispatched, and delivered.

Order Processing & Dispatch

All orders are processed and fulfilled on working days (Monday to Friday, excluding public holidays).

Orders are typically dispatched after 3pm on working days. Any order placed after 3pm will be processed and dispatched on the next working day.

Once your order has been dispatched, you will receive a confirmation email (where applicable).

Shipping Method

All orders are sent using standard shipping unless otherwise stated at checkout.

Delivery times may vary depending on your location and postal service performance.

Estimated Delivery Times

Once dispatched, estimated delivery times are typically:

• UK orders: 2–5 working days

• International orders: delivery times vary depending on destination

Please note that these are estimates only and are not guaranteed.

Delivery Responsibility

Once an order has been dispatched and handed over to the delivery carrier, responsibility for the parcel passes to the carrier.

We are not responsible for delays caused by postal services, customs processing, or events outside our control.

If your parcel is delayed or missing, please contact us and we will do our best to assist you.

Lost or Missing Parcels

If your order has not arrived within a reasonable timeframe, please contact us so we can investigate with the delivery provider.

Claims for lost parcels may require a waiting period in line with carrier policies before a replacement or refund can be issued.

Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, the customer may be responsible for additional shipping costs to resend it.